Policies & terms

Draft — requires review before publishing

Privacy Policy

Skin9 Studio collects only the information needed to provide treatment and to run this website.

• Booking & payment — appointments and payments are handled by Square. Square processes your payment details; we do not store card information.
• Contact details — name, email and phone, used to confirm appointments and follow up.
• Health information — treatment notes recorded with your consent, to provide safe and appropriate care.
• Analytics — privacy-respecting analytics, loaded only if you accept them, used to understand which treatments people look for. No advertising, and no selling of data.
• Cookies — see the consent banner. You can change your choice at any time.

Where your data is held: analytics data is stored in Canada. Booking data is held by Square.

Your rights: you may request access to, correction of, or deletion of your personal information by emailing sarah@skin9studio.ca. We respond within 30 days.

Retention: contact and treatment records are kept as required for professional and tax purposes; analytics data is retained for 12 months.

Needs: confirmed retention periods, the named privacy contact, and review against PIPEDA. If EU visitors are expected, GDPR rights (including data portability and the right to lodge a complaint) should be listed explicitly.

Terms of Service

By booking with Skin9 Studio you agree to the following.

• Appointments are by advance booking only.
• Deposit — a $30 deposit is required to secure your booking and is applied to the treatment total.
• Rescheduling or cancelling requires 48 hours' notice. No charge applies.
• Late cancellation (inside 48 hours) is charged 50% of the service fee.
• No-shows are charged the full service fee.
• Late arrival may shorten your treatment so the following client isn't delayed. [Policy to be confirmed by Sarah]
• Health disclosure — you agree to disclose relevant medical conditions, medications, allergies and pregnancy, so treatment can be adapted or declined safely.
• Results vary between individuals. No specific outcome is guaranteed.

Cancellation & Refund Policy

Because appointments are reserved exclusively for you, the following applies.

• 48 hours or more — no charge. Your deposit is refunded or transferred to the new appointment.
• Less than 48 hours — 50% of the service fee is charged.
• No-show — the full service fee is charged.
• Deposits on late cancellations are applied to the amount owed rather than refunded separately. [Confirm with Sarah]
• Unused prepaid sessions — refundable within 30 days of purchase for the unused balance. [Confirm before selling packages]
• Treatment outcomes are not guaranteed and are therefore not grounds for refund. If you're unhappy with a treatment, contact us within 7 days and we'll discuss options including corrective treatment.
• Allergies and reactions — please tell us about known sensitivities before treatment.

Needs: Ontario Consumer Protection Act review, and confirmation of whether deposits are refundable in cash or credited. Payment processors generally require a published refund policy — Square may ask for this, so it should exist before launch.